What to look for in a WordPress support company

There are lots of reasons for choosing a WordPress website. For many companies it’s the ability WordPress gives you to add and change content without the need to go through a third party. This is undoubtedly a big advantage. However, as you’ve probably discovered, having the ability to update your own website content is not the same as not needing access to support of some kind. You probably know you need an expert to support you with the more technical aspects of maintaining your WordPress website. So when you’re looking for WordPress support, what do you need to look for?

Three questions for your WordPress support company

Here are some questions to consider asking anyone offering WordPress support.

What levels of WordPress support do you offer?

Or perhaps more importantly, what level of WordPress support do you need? Do you just need someone to keep an eye on the technicalities, make the necessary updates and so on? Or do you need something a bit more? Knowing the answer to this will help guide your choice. But if you choose a company that has more than one level of WordPress support, you have the flexibility to move between packages without the hassle of switching company.

How proactive is your WordPress support?

Again, the right answer will differ depending on what you need. If you’re just looking for someone to handle the technicalities, knowing they’re doing that will be just fine. But maybe it would be nice to have someone who thinks a bit bigger and wants to help you make more of your website by offering additional information and tailored ideas to help you grow your online presence.

Do you see yourself as a supplier or a partner?

WordPress support can be viewed as a commodity – you just need to get it at the lowest price you can. In this case you’re looking for someone who sees themselves as a supplier. If you’re looking for someone who will work alongside you and has got the best interests of your business in mind, you need someone with more of a partner mentality.

Putting WordPress maintenance and support in place is a good insurance investment. But as with all such things, you need to make sure you’re making the right investment. By taking the time think about what you need and finding the right company to provide it, you’re making a good long-term investment.

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